Just a note to say that Headquarters staff had their SILS circulation trianing today and found it well done. They acted as the guinea pigs and had some good suggestions for improvement which will be incorporated in the training for the next group. We are very fortunate in having Yumi Hwang doing the training - her approach is clear and organized.
When branch staff leave the training, they will take with them four things:
- a SILS manual to use for reference and in training other branch staff
- branch business cards, for patrons receiving automated phone calls who then want to talk to a live person
- the new Chinook SILS patron cards (do not open until your branch goes live!)
- some generic SILS patron cards, for use when out-of-region patrons want to register
Meanwhile, Jesse is working hard to ensure new computers are rolled out around the region. I know there are many blips and hiccups to work out when doing this, but Jesse always seems to have a smile. Larry from HQ has been helping out, and this is also very much appreciated.
We look forward to seeing our branch librarians at HQ over the next six weeks!
Friday, September 10, 2010
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